Privacy Policy
Global Defend January 22, 2024
This document, referred to as the "Policy," outlines the practices employed by the developers at Global Defend ("we," "our," or "the Company") regarding the collection, management, sharing, and safeguarding of your information. This Policy is specific to Global Defend and does not apply to other products or websites managed by the company. Users are advised to regularly check this Policy for any amendments. Should there be changes, we may notify you via email, in-app notifications, or other agreed-upon communication methods, assuming you have opted into receiving such notifications.
It is important for us to clarify the types of data we do not collect:
No data related to your use of Global Defend, including interactions with apps, platforms, or websites through our service, is collected or stored.
We do not log any original IP addresses nor the server IP addresses that you might use while engaging with Global Defend.
DNS queries made during your connection to Global Defend are not tracked.
In line with our commitment to internet privacy and security, maintaining user privacy is our top priority. We are dedicated to being transparent about our practices and building trust with our users. Below is a detailed account of the data we collect, including the methods of collection and the reasons behind it:
Account Data:
We record the date of your account registration and your subscription status when you set up an account, mainly to support user service.
Aggregated Data:
Every time you use the Global Defend app, we gather data about the operating system you are using. We also automatically document the version of the app, the count of daily active users, and geodemographic details from the App Store and Google Play Store. These statistics are crucial as they help us better understand our users and enhance their satisfaction through ongoing product enhancements.
Upon utilizing our VPN, we automatically collect specific information:
Server details such as location (e.g., US-California Server 1)
Precise connection timestamps (e.g., Connected@15:30 2018-05-15)
We also capture error reports in cases of VPN interruptions or other technical challenges (e.g., Error_Userdoesnotallowconfiguration) to facilitate swift troubleshooting.
- The type of network used (e.g., 4G) is monitored by our analytics service provider.
It is important to note that this data is AUTOMATICALLY PURGED from our records within 96 hours. The purpose of collecting this information is solely to enhance the functionality of our VPN and to aid in effective problem resolution.
In this segment, we collect additional types of data to optimize the functionality of Global Defend, which includes:
- Analytical data such as app crash reports and statistics on user interactions within the app.
- Advertising data including the iOS ad identifier (IDFA) and Android’s primary advertising identifier.
These pieces of information are essential for evaluating the performance of the Global Defend app and its features, as well as providing the necessary support to maintain our free VPN service. We ensure that this data is not shared with external advertising entities.
For more comprehensive details regarding our analytics service providers, please refer to the following links:
AppMetrica: https://metrica.yandex.com/about/info/privacy-policy
Facebook: https://business.facebook.com/privacy/explanation
Appsflyer: https://www.appsflyer.com/product/data-privacy/
We prioritize user privacy protection and have implemented various safeguards:
Restricted data access to critical departments such as support and accounting.
Automatic deletion of all VPN connection data from our systems within 96 hours.
Regular reviews and updates to our privacy practices to ensure compliance with legal and regulatory requirements. For queries related to privacy, please reach out to us at support@global-defend.com. We aim to reply within 48 hours.
This section of our policy explains how we use cookies on our website:
Session Cookies: These are used to store your preferences and login details.
Google Analytics: Utilized to assess the performance of our website pages and the effectiveness of our advertising. Further details on Google Analytics' cookie usage can be found at https://policies.google.com/technologies/types.
If you are subject to the GDPR, you possess specific rights concerning your personal data:
The right to be informed about the data we collect, as specified in this Policy.
The right to access and receive a copy of your data, processed within 30 days.
The right to amend any data that is inaccurate or incomplete.
The right to have your data erased from our records, excluding some payment information necessary for tax purposes.
The right to restrict the processing of your personal data.
The right to receive your data in a standardized format, processed within 40 days.
The right to object to the processing of your personal data.
The right to be informed about any profiling and automated decision-making processes.
We recommend visiting this page frequently for updates to our Policy. Changes will be posted here and the revision date will be updated. Continued use of our Service following modifications indicates your acceptance of the revised Policy. We will notify you of significant changes affecting your rights through our Service, email, or other communication methods.
For any questions or concerns regarding our privacy practices, please do not hesitate to contact at support@global-defend.com.